Trading with Exness is not good with a final balance of zero

On Friday the order position was closed but on the 5th there was an open order without my control, on Monday I worked full time with no pending orders, I planned to trade in the US session. what happened was a zero balance due to transactions without my control disappearing completely then I sent an email with a complaint and there was no response. I hope the Exness support team can follow up on this problem with the account 145776939